Privacy Policy
Effective Date: October 2026 | Last Reviewed: October 24, 2026
TorsionCraft Garage Springs (garagespringreplacement.us), operated by TorsionCraft Spring Replacement Co., provides professional residential and commercial garage door spring replacement and contractor dispatch services across 29 states in the United States. We place the highest priority on protecting the privacy, confidentiality, and security of our customers and callers.
1. Information Collection and Service Dispatch
When you contact our direct telephone line at (866) 598-0027 or submit a service inquiry through our website, we collect necessary contact information including your name, physical property address, telephone number, and details regarding your garage door malfunction (e.g. spring type, door dimensions, vehicle entrapment status). This data is collected solely to route the nearest qualified mobile service truck to your residential or commercial location.
2. Non-Disclosure and Information Protection
We do not sell, trade, rent, or lease your personal contact information to third-party marketing brokers or data aggregation agencies. Your location information is shared strictly with the dispatch coordinator and assigned certified field technician to perform on-site assessment, spring replacement, and warranty documentation.
3. Telephonic Call Quality and Recording
Calls placed to our nationwide dispatch line ((866) 598-0027) may be monitored or recorded for technician safety verification, emergency dispatch routing, quality assurance, and dispute resolution purposes.
4. State Consumer Privacy Rights (CCPA / CPRA / VCDPA)
Residents of California, Virginia, Colorado, Connecticut, and other states with comprehensive consumer privacy statutes enjoy specific statutory rights regarding their personal information:
- Right to Know & Access: You may request disclosure of the specific pieces of personal information collected about you over the preceding 12 months.
- Right to Deletion: You may request deletion of your personal data, subject to legal record retention requirements for completed mechanical work, tax compliance, and active product warranties.
- Do Not Sell My Personal Information: We do not sell consumer data. Therefore, no opt-out request is necessary to prevent third-party broker dissemination.
5. Contact Regarding Privacy Inquiries
For questions or formal inquiries regarding our customer data handling policies, you may contact our corporate office at:
TorsionCraft Spring Replacement Co.
Attention: Privacy Compliance Department
8600 Westpark Dr, Suite 218
Houston, TX 77063
Direct Phone: (866) 598-0027
Electronic Mail: support@garagespringreplacement.us