Terms of Service
Effective Date: October 2026 | Last Reviewed: October 24, 2026
Please read these Terms of Service carefully before utilizing the telephone dispatch services or accessing the online resources of TorsionCraft Garage Springs (garagespringreplacement.us), operated by TorsionCraft Spring Replacement Co.. By requesting emergency dispatch or scheduling on-site service, you agree to be bound by the terms detailed herein.
1. Service Scope and On-Site Diagnostics
TorsionCraft operates a specialized nationwide network of mobile overhead door mechanics focused on counterbalance torsion spring replacement, extension spring repair, high-cycle spring conversions, lift cable replacement, and emergency door securing. Upon arrival at your property, our technician will perform an exhaustive 25-point counterbalance safety inspection and provide a written estimate specifying parts, cycle ratings, and labor fees before commencing mechanical disassembly.
2. Mechanical Safety Disclaimers & DIY Hazards
Overhead garage door springs operate under extreme mechanical torque, storing between 700 and 1,000 inch-pounds of kinetic energy. Homeowners agree not to tamper with, adjust, or attempt DIY disassembly of winding cones, center bearing brackets, or bottom cable fixtures while awaiting technician arrival. TorsionCraft is not liable for secondary opener damage, bent tracks, or structural issues caused by property owners operating doors with snapped springs prior to technician arrival.
3. Parts and Labor Warranty Terms
All high-cycle oil-tempered replacement springs installed by our certified technicians are backed by our comprehensive warranty program:
- Standard 10,000-Cycle Builder Springs: Covered by a comprehensive 3-Year Limited Warranty against metallurgical defect and premature fracture.
- Premium 25,000 to 50,000-Cycle Springs: Covered by an extended 5-Year to Lifetime Limited Warranty option against coil fracture under normal residential cycling.
- Hardware Components (Cables, Drums, Bearings): Covered by a 1-Year mechanical warranty against failure or operational seizure.
4. Matched-Pair Sister Spring Replacement Policy
For double-car doors equipped with dual torsion springs, TorsionCraft adheres to the universal engineering standard of matched-pair replacement. When one spring fractures, its sister spring has experienced the exact same mechanical fatigue cycles and will almost certainly fail within 30 days. If a customer insists on replacing only a single spring on a dual-spring setup against technician recommendation, warranty coverage on the remaining sister spring is explicitly voided.
5. Billing, Payment and Cancellation
Payment is due upon completion of service and customer satisfaction walk-through. We accept major credit cards, debit cards, company checks, and cash. You may cancel a dispatch request at any time prior to technician arrival on site without incurring cancellation penalties by calling (866) 598-0027.